Privacy policy

Who we are

Untrue Studio LLC, a California limited liability company, runs untruestudio.com. When this policy says “we”, it means us. Questions about it go to info@untruestudio.com.

What we collect

• The contact form. Your name, company, work email, project stage, the services you pick, any link you send, the number of residences, and your message.
• The newsletter form. Your work email.
• Email you send us. Whatever you choose to put in it.
• Technical details. Like every website, ours is served by a host that receives the details each request carries, such as your IP address, browser and the page you asked for.

The site sets no cookies. It runs no analytics, advertising or tracking scripts.

How we use it

• To reply to your enquiry and scope the work you ask about.
• To send Presale Notes, one email a week, if you subscribed.
• To keep the site running and screen form entries for spam.

We do not sell your personal information, share it for targeted advertising, or use it for anything other than the above.

Who handles it for us

A few companies process this information on our behalf, only to provide their service to us:

• Netlify hosts the site and stores form entries.
• Akismet, through Netlify, checks form entries for spam.
• Google Workspace runs our email, including the copy of each contact form entry sent to us.
• Resend holds the newsletter list and sends each issue. It records whether an email was delivered, and may record whether it was opened and which links were clicked.

We may also disclose information when the law requires it.

How long we keep it

We keep contact form entries and the correspondence that follows for as long as we need them to answer you and keep a record of our business dealings. We keep your newsletter address until you unsubscribe or ask us to delete it. After you unsubscribe, Resend keeps the address marked as unsubscribed so that you are not added back by mistake. Ask us to delete it and we will remove it entirely.

Your choices

• Every newsletter email has an unsubscribe link. One click takes you off the list.
• You can ask what we hold about you, ask us to correct it, or ask us to delete it, by writing to info@untruestudio.com. We will not treat you differently for asking.

Do Not Track

We do not track visitors across other sites, so the site behaves the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.

Children

The site is for businesses and is not directed at children under 16. We do not knowingly collect their information.

Sales galleries we host

This policy covers untruestudio.com. A sales gallery we build and host for a developer collects information on that developer’s behalf, under the developer’s own privacy notice.

Other sites

Links to other sites, such as LinkedIn, Instagram or a client’s site, lead to pages under their own privacy policies.

Changes

If we change this policy, we post the new version here with a new effective date.